Frequently asked questions concerning Digital services

How to register in the WEINIG Service App?

Step 1:

In order to register in the WEINIG Service App you have to download it from the App Store of your mobile phone/tablet.  
The download is possible for iOS and Android devices.
Please open the WEINIG Service App and select „My machines“.

Step 2:

Please select „Register now“ in case you have not received any access data in the past yet.

Step 3:

Please enter your personal information in the mask „Registration“.

Information to the individual fields:

  • Please use the e-mail address of your company.
    If you do not use the e-mail address of your company, we additionally require a service enquiry to identify you as our customer.
  • Please do not enter any information in the field "customer number".
    We will enter this information for you.

 

Step 4:

 

After you have selected “Submit" you will receive an e-mail for your authorization.

To confirm your account please open the displayed link.

Step 5:


As soon as you open again your WEINIG Service App please confirm the request for actualization of the Service App. Select “Update now” in order to refresh your machines and service contact partners.

Now you can use the WEINIG Service App to its full extent.

How to register for the WEINIG Machine-Monitoring?

The registration for the WEINIG Machine-Monitoring is possible via the WEINIG Service App.

If you do not have the possibility to register via the WEINIG Service App please write an e-mail to servicenoSpamPlease@weinig.com.

 

Step 1:

Open the WEINIG Service app and select “Machine Monitor”.

Step 2:

Then select “Not yet activated”, in case you have not received any access data in the past yet.

Step 3:

Please select „Next“.

Step 4:

Please enter your personal information in the mask „Registration“.

Information to the individual fields:

  • Please use the e-mail address of your company. If you do not use the e-mail address of your company, we additionally require a service enquiry to identifiy you as our customer.  
  • Please observe our terms of use and our data protection declaration.

After the examination of your data by WEINIG you will receive a verification e-mail containing your password.

 

In case of need the WEINIG Service will contact you personally.

Which machines can be accessed via Machine-Monitoring?

All web-enabled WEINIG machines starting from May 2017 are prepared for the Machine-Monitoring.

Previous delivered machines can be upgraded upon request.

Technical requirements:

  • Registration via the WEINIG Service App incl. the acceptance of the terms of use and the data protection.
  • A WEINIG hardware firewall to assure a safe data transfer. 
  • Possible software update of the control system.
  • For older machines an additional hardware adaptation might be necessary.

How to log into the Machine-Monitoring?

You have two possibilities to log into the Machine-Monitoring:

 

Either you log into the Machine-Monitoring via the WEINIG Service App directly from your smartphone or simply by using your browser on https://cm.weinig.com/mm/

How to send a service request to the WEINIG service team

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